Shipping/Returns

 Shipping Policies  

  • All US orders excluding Hawaii and Alaska over $250 qualify for free standard shipping with code FREESHIP at checkout.

  • Discount codes cannot be combined with any other offers.

  • Once an order is placed we cannot make any changes or cancellations prior to shipping. Our customer service response time with emails is within 48 hours.

  • We ship from Bozeman, Montana.

  • We ship via USPS and UPS.

  • Please email for expedited shipping options.

  • Hawaii, Alaska, Puerto Rico, and oversized orders will incur an additional charge. Unfortunately, we do not know these charges until we have the order and destination. Please note: we don't have any control over customs delays and processing times.

  • We do not ship oversized items internationally.

  • Shipping rates are calculated based on product weights and dimensions. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.


Replacement Guarantee with our HASSLE-FREE DELIVERY

If you deselect Hassle-Free Delivery, we will not be liable for lost, stolen, or damaged packages.


Returns & Refunds

All returns should be submitted through our returns portal here. 

Orders are eligible to be returned for a refund to the original payment method within 15 days of delivery. Orders are eligible for exchange within 21 days of delivery. Orders are eligible to be returned for store credit within 30 days of delivery.

All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed or damaged may not be returned.

Return handling fees may apply.

Your form of payment will be credited for the price of the item less the original shipping unless the product is determined defective.

Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come. If you are looking for specific dimensions on a product, please contact us before purchasing so we can assist in finding the right fit. The buyer is still responsible for return shipping if the item is being returned because it does not suite a buyer's particular taste. The buyer is also responsible for ensuring the product is safely returned. We are not responsible for returns outside of our return policy. If an item comes back to our warehouse outside of our return policy we will not refund the product. If you qualify for and apply the free shipping code and then return the items the original cost of shipping will be deducted from the return credit. Your credit will appear after we have received and processed your returned item through our return procedure.


Issue With An Order

Any issues with an order need to be reported within 15 days of the delivery date. We cannot help with issues outside of this window.


Product Representation

We do our best to accurately describe and photograph our products on our website. Please note, lighting as well as phone and computer screens vary. We will never achieve 100% accurate representation on a screen. Our baskets are made from grasses and other natural materials that vary in color. Color variations are to be expected. The buyer is still responsible for return shipping if the item is being returned because their interpretation is not an exact match to the photos on our site.

If you have further questions you may contact us at hello@roaniris.co. 


Discount Codes

Discount codes, sales, and promotions cannot be combined or applied to any previous or post purchases. 


Special Orders

Any order with a quantity of 20 or more is considered a special order and FINAL SALE. It will not be eligible for cancellations, returns, exchanges or refunds.


As-Is and Sample Sale Items

All as-is items and sample items are FINAL SALE. They are not eligible for cancellations, returns, exchanges or refunds.